Dishonest bait and switch pricing. I contacted Bobbitt Glass to find out what it would cost to replace some 14"x19" single layer panes in a historical building. Three had to be replaced as there were holes in them. Others were just cracked. I asked what it would cost per pane to decide if I should use them and how many to replace. I was told that it would be "fourteen each for materials and thirteen sixty five for labor." I had 14 panes replaced thinking this was a reasonable per pane price. When I received the paid invoice it was for $1,669.78 Their explanation is that by $13.65 they meant $1,365. When you ask for a price per pane and the prices are presented as they were, anyone would assume the price was $13.65. I asked them if they would inform customers in the future of the total out the door price and was told that they would not. When I asked for a good faith discount they refused. This is simple glass installed with glazing caulk. They claim they charge $125 per pane, though this number was never discussed with me. And at any rate, I would never have paid this. It takes only a few minutes to chisel out the old glazing and install new. I could easily have gotten glass and installed it myself. At first I thought this was a comedy of errors but given their aggressive response in my communications with them and the negative reviews by other customers, I now suspect I was intentionally misled.